Why is it crucial to classify and define quality defects clearly for your products? Let’s imagine you are manufacturing women’s clothing in Indonesia. The inspection report from the QC partner shows about ⅓ of all the clothes have untrimmed threads.
Would you able to classify the quality defect as “major” and “minor”? You may say that untrimmed threads are a “minor” defect that does not affect the product salability. Or you may consider them a “major” defect if you distribute the good to a top-end retailer with a lower tolerance for any quality issues.
Defect classification is a vital step for determining if your products should pass or fail the inspection process. And, considering the severity and quantity of different types of defects found helps you make an informed shipping decision.
A professional quality inspection company in Asia often has established top standards for classifying various types of defects for a particular type of product. But, it is ultimately the responsibility of yours as the buyer in order to decide your tolerance for different types of defects, often using a system like AQL. Here, we will help you get started by elaborating on some of the most common ways to classify different defects in different kinds of products.
Have a look at three types of defects that every importer needs to know
Usually, minor defects are no so serious defects, various insignificant issues that do not affect the function or form of any good. In most of these cases, the customer does not even notice a minor defect on a product. And, the product will not be returned to the customer owing to only a minor defect.
Often, importers set the highest tolerance level, which is also called AQL, if applied to that standard- for minor defects in their inspection sample size. But, an item may still fail inspection if the number of small product defects exceeds the limit which is set by their tolerances
These major defects are even more severe than that of the minor defects. A quality good is a major defect that deviates significantly from the specifications of the product of buyers. Major defects are those who can adversely affect the performance, function, or appearance of a product.
These defects are easily noticeable by the clients. In addition to this, because of these defects, the client will have the possibility to return the product, lodge a complaint, or request a refund in response.
Most of the importers set a lower limit for major defects than minor defects in the size of their inspection sample. They often accept an order with some major drawbacks. But if the inspection fails to owe to an excess of goods, they ask for an order to be declined or their supplier in order to keep or rework it.
Of the above mentioned three defect types, critical defects are the most severe. Serious defects can be completely unusable and/or harm the user or someone in the vicinity of the product.
These types of defects place businesses at serious risk of lawsuits, product liability issues, and product withdrawals.
Many importers have a “zero-tolerance” policy with this type of risk for significant defects in their orders. A product will often fail product inspection if a single significant defect is found within that order. A good third party inspection companies are required to analyze these kinds of defects in an effective way.
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